Privacy Policy
Your privacy is fundamental to how we operate. Learn how we collect, use, and protect your personal information at VitalityWell UK.
Last Updated: December 2024
This Privacy Policy explains how VitalityWell UK collects, uses, discloses, and safeguards your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
At VitalityWell UK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect information about you, how we use and protect that information, and the choices you have about the use of that information.
Information We Collect
We collect various types of information to provide and improve our services to you
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account on our website
- Contact us through our contact forms
- Participate in surveys or promotional activities
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- Browser type and version
- Operating system and device information
- Pages visited and time spent on our website
- Referring websites and exit pages
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Marketing cookies for personalized content
- Preference cookies to remember your settings
- Third-party cookies from service providers
Payment Information
When you make purchases, we collect payment-related information:
- Billing address and contact information
- Payment method preferences
- Secure payment processing through trusted providers
How We Use Your Information
We use your information for specific, legitimate purposes to provide and improve our services
Service Provision
To process orders, provide customer support, manage your account, and deliver our products and services effectively.
Communication
To send you order confirmations, updates, newsletters, and important notifications about your account and our services.
Improvement & Analytics
To analyze usage patterns, improve our website functionality, develop new features, and enhance user experience.
Security & Fraud Prevention
To protect against fraudulent activities, unauthorized access, and to maintain the security and integrity of our services.
Marketing & Promotions
To send you promotional offers, personalized recommendations, and information about new products or services that may interest you.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, including tax and reporting requirements.
Information Sharing & Disclosure
We understand the importance of protecting your personal information and are committed to limited, responsible sharing practices.
We Never Sell Your Personal Information
VitalityWell UK does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale, and we will never compromise your trust for financial gain.
When We May Share Your Information
We may share your information only in the following limited circumstances:
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notification to affected users.
- Consent: When you explicitly consent to the sharing of your information for specific purposes.
Third-Party Service Providers
We work with carefully selected third-party service providers who help us deliver our services:
Payment Processing
Secure payment processing through established payment gateways like Stripe and PayPal.
Email Services
Email delivery and newsletter management through Mailchimp and similar services.
Analytics
Website analytics and performance monitoring through Google Analytics and similar tools.
Customer Support
Help desk and customer support systems to provide you with excellent service.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures
Encryption
All sensitive data is encrypted in transit using SSL/TLS protocols and stored using industry-standard encryption methods.
Secure Servers
Our servers are housed in secure data centers with 24/7 monitoring, access controls, and physical security measures.
Access Controls
Strict access controls ensure that only authorized personnel can access your data, and all access is logged and monitored.
Regular Updates
We regularly update our security systems, apply patches, and conduct security audits to maintain high protection standards.
What You Can Do
Important: While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords and report any suspicious activities immediately.
Your Rights & Choices
You have important rights regarding your personal information, and we respect and support these rights.
Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing for direct marketing
Communication Preferences
You can manage your communication preferences at any time through your account settings or by contacting us directly:
Newsletter & Marketing
Service Communications
Cookie Management
You have control over cookie preferences on our website. You can:
Adjust Settings
Use our cookie banner to customize preferences
Browser Controls
Manage cookies through your browser settings
Learn More
Review our detailed cookie policy
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.
Our Retention Policy
We follow a principled approach to data retention, keeping your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.
Account Information
Retained for the duration of your account plus 7 years for legal compliance
Order Data
Retained for 7 years for tax and accounting purposes
Communication Records
Retained for 3 years after last interaction
What This Means for You
- You can request deletion at any time
- We automatically delete outdated data
- Legal requirements may extend retention periods
- Anonymized data may be kept for analytics
International Data Transfers
Your data may be transferred to and processed in countries other than your own, with appropriate safeguards in place.
Transfer Safeguards
Adequacy Decisions
Data transfers to countries with adequate protection levels as recognized by the European Commission.
Standard Contractual Clauses
Use of EU-approved contractual terms for transfers to non-adequate countries.
Binding Corporate Rules
Internal data protection policies approved by supervisory authorities.
Key Principles
- All transfers comply with GDPR requirements
- Recipients provide equivalent data protection
- You retain all your privacy rights
- Transfers are documented and justified
Note: We minimize international transfers and prioritize local processing when possible.
Children's Privacy Protection
VitalityWell UK is committed to protecting the privacy of children under the age of 16. Our services are not directed to children, and we do not knowingly collect personal information from children under 16.
Age Restrictions
- • Minimum age for account creation: 16 years
- • Parental consent required for younger users
- • No targeted advertising to children
If We Learn
- • Immediate deletion of any collected data
- • Notification to parents/guardians
- • Removal from any marketing lists
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, we're here to help.
Get in Touch
Address
1 Angel Square
Manchester, M60 0AG
United Kingdom
Privacy Rights Request
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
How We Handle Updates
Notification Process
- • Email notification for significant changes
- • Website banner for all updates
- • Updated "Last Modified" date
- • Archival of previous versions
Your Options
- • Review changes before they take effect
- • Opt out of certain data uses
- • Close your account if you disagree
- • Contact us with any concerns
By continuing to use our services after any changes, you accept the updated Privacy Policy.
VitalityWell UK
Your trusted partner for health and wellness solutions. Committed to protecting your privacy and delivering exceptional service.
Questions about privacy?
[email protected]© 2024 VitalityWell UK. All rights reserved. | Registered in England and Wales | GDPR Compliant