Cookie Policy
Last updated: December 2024
At VitalityWell UK, we are committed to transparency about how we collect, use, and protect your personal information. This Cookie Policy explains what cookies are, how we use them on our website, and the choices you have regarding their use.
What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies enhance user experience by remembering your preferences and enabling certain features.
When you visit VitalityWell UK, we may send one or more cookies to your device. These cookies help us understand how you interact with our website, remember your preferences, and provide you with a more personalized experience. Cookies contain information that is transferred to your device's hard drive.
Important Information
Cookies do not contain any personally identifiable information and cannot damage your device. They are essential for the proper functioning of many website features and cannot be switched off in our systems.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period or until you delete them). This allows us to provide you with a seamless browsing experience across multiple visits to our website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are essential for the website to work.
- Security authentication and user session management
- Shopping cart functionality for e-commerce features
- Load balancing and performance optimization
- Remembering your consent preferences
Performance and Analytics Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve our website's performance and user experience.
- Google Analytics for website traffic analysis
- Page load times and performance metrics
- Error tracking and debugging information
- User journey and navigation patterns
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Remembering your language and region preferences
- Personalizing content based on your interests
- Remembering items in your wish list
- Chat functionality and customer support features
Marketing and Advertising Cookies
These cookies are used to track visitors across websites with the intention of displaying relevant and engaging advertisements. They help us measure the effectiveness of our marketing campaigns.
- Social media integration and sharing buttons
- Advertising networks and remarketing pixels
- Conversion tracking for marketing campaigns
- Personalized content recommendations
How We Use Cookies
At VitalityWell UK, we use cookies to improve your browsing experience and to provide you with personalized content and services. Here's a detailed explanation of how we use different types of cookies:
Website Functionality
Cookies are essential for the basic functioning of our website. They allow you to navigate between pages, add items to your shopping cart, and complete purchases securely. Without these cookies, many features of our website would not work properly.
Personalization
We use cookies to remember your preferences and settings, such as your chosen language, currency, and display preferences. This means you don't have to reset these preferences every time you visit our website, providing you with a more convenient and personalized experience.
Analytics and Improvement
We use cookies to collect anonymous statistical information about how visitors use our website. This data helps us understand which pages are most popular, identify any technical issues, and continuously improve our website's design, content, and functionality.
Marketing and Advertising
We use cookies to show you relevant advertisements based on your browsing behavior and interests. These cookies also help us measure the effectiveness of our marketing campaigns and understand which products and services are most interesting to our visitors.
Cookie Duration
Most of the cookies we use are session cookies, which are automatically deleted when you close your browser. Persistent cookies remain on your device for longer periods, typically up to 2 years, unless you delete them manually. The duration depends on the type of cookie and its specific purpose.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use services provided by reputable third parties to enhance our website and provide additional features. These third parties may set their own cookies to deliver services or measure advertising effectiveness.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to track visitor usage and provide reports on website activity. The information collected helps us improve our website structure and content. You can learn more about Google Analytics cookies here.
Social Media Integration
Our website includes social media sharing buttons and widgets that allow you to connect with social media platforms such as Facebook, Twitter, and Instagram. These platforms may set their own cookies to track your usage across websites and provide personalized advertisements.
Advertising Partners
We work with advertising partners who may set cookies to display relevant ads based on your interests and browsing behavior. These partners use the information collected to measure the effectiveness of their advertising campaigns and provide you with ads that are more likely to be of interest to you.
Third-Party Cookie Control
While we carefully select our third-party partners, you have the right to control cookies from third parties through your browser settings or by using opt-out tools provided by the respective third parties. However, disabling these cookies may affect the functionality of certain website features.
Managing Your Cookie Preferences
You have several options for managing cookies on our website and across the internet. We believe in giving you control over your personal data and cookie preferences.
Cookie Consent Management
When you first visit our website, you will see a cookie consent banner that allows you to accept or customize your cookie preferences. You can change these preferences at any time by clicking the "Cookie Settings" link at the bottom of our website pages.
Browser Settings
Most web browsers allow you to manage your cookie preferences through their settings. You can set your browser to:
- Alert you when cookies are being sent
- Block all cookies
- Block only third-party cookies
- Delete existing cookies
- Clear cookies automatically when you close your browser
How to Manage Cookies in Popular Browsers
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy, search, and services → Cookies and site permissions
Mobile Device Settings
If you're using a mobile device, you can manage cookies through your device settings. The process may vary depending on whether you're using iOS or Android and which browser you're using.
Opt-Out Tools
You can also opt out of targeted advertising cookies by visiting:
- YourAdChoices - For US consumers
- Your Online Choices - For EU consumers
- Network Advertising Initiative - Global opt-out
Important Note
Please note that if you choose to block all cookies, you may not be able to access all parts of our site, or some functionality may be limited. Some features may not work as expected without cookies enabled.
Data Retention and Security
Cookie Storage Duration
The duration for which we store cookies varies depending on their type and purpose:
- Session cookies: Automatically deleted when you close your browser
- Functional cookies: Typically stored for 12-24 months
- Analytics cookies: Usually stored for 24 months
- Marketing cookies: Can be stored for up to 2 years
Cookie Security
We take the security of cookies seriously and implement appropriate measures to protect them:
- All cookies are transmitted over encrypted HTTPS connections
- Sensitive cookies are marked with the "Secure" attribute
- HttpOnly cookies are used to prevent JavaScript access where appropriate
- SameSite cookie attributes help prevent cross-site request forgery attacks
International Data Transfers
Some of our third-party service providers may be located outside the UK or European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes through a prominent notice on our website
- Provide you with the updated policy for your review
- Request your consent for any new uses of cookies that require it
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and your rights regarding your personal information.
Version History
You can request information about previous versions of our Cookie Policy by contacting us using the details provided below.
Contact Us
If you have any questions about this Cookie Policy or how we handle cookies on our website, please don't hesitate to contact us. We are here to help and address any concerns you may have about your privacy and data protection.
General Inquiries
For general questions about our website, services, or this Cookie Policy:
- Email: [email protected]
- Phone: +44 20 7946 0021
- Address: 1 Angel Square, Manchester, M60 0AG, United Kingdom
- Hours: Monday-Friday: 9:00-17:00 GMT
Data Protection Officer
For specific privacy concerns or data protection requests:
- Email: [email protected]
- Response Time: Within 72 hours
- Languages: English
Additional Resources
You may also find these links helpful:
- Privacy Policy - Learn more about how we collect, use, and protect your personal information
- Terms of Service - Review our terms and conditions
- Contact Us - Get in touch with our customer service team
Your Privacy Matters
At VitalityWell UK, we are committed to protecting your privacy and giving you control over your personal data. We continuously work to improve our practices and ensure compliance with applicable data protection laws.